Invoices/Orders editing
Learn how to edit invoices and orders for customers during registration or by organizers, including free text fields, billing addresses, and tax details.
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zalisemateri
Overpayment corrections
Learn how to handle overpayments and double payments via bank transfer using the Overpayment corrections feature to adjust financial records accurately.
Tax rules
Learn how to configure tax rules, rates, and invoicing compliance on the run.events platform for ticket sales and refunds.
Bank statement reconciliation
Learn how to reconcile bank statements with invoices in run.events by uploading files, matching transactions, and submitting reconciliations for accurate payment tracking.
Managing Stripe payment methods
Learn how to enable, disable, or manage Stripe payment methods for your run.events account via Payment Settings.
Managing payouts from Stripe account
Learn how to adjust the payout frequency from your Stripe account to your bank by following simple steps in the Organizer Home.
Viewing and exporting Stripe transactions and balances
Learn how to view, filter, and export Stripe transactions and balance statements for your run.events account directly from the Stripe Balance screen.
Invoice (Orders/Pro-forma Invoice, Cancelation) Settings
Learn how to configure invoice settings for orders, pro-forma invoices, and cancellations in run.events, including tax rules, payment instructions, and refund policies.
Online Payment Settings / Stripe Settings
Learn how to set up and configure your Stripe Connect account within run.events for secure online payments, including required documents and verification steps.
Offline payment Settings / Bank transfer Settings
Learn how to set up offline bank transfer payments for your event, including activation, payment instructions, and visibility for attendees during registration.
First steps in Finance Settings
Learn how to set up payment flows and invoicing in run.events to streamline financial processes for your events, including EU and North American standards.
Working with Invoices
Learn how to manage invoices in run.events: view, create payments, download PDFs, resend emails, and track cancellations or payments for your events.
Reviewing Payments
Learn how to review and manage incoming payments in the Event Dashboard, including viewing payment details and invoice information.
Reviewing Cancellation Requests
Learn how to review and manage cancellation requests for unpaid or canceled tickets via the Event Dashboard in the Finances section.
Reviewing Refund Requests
Learn how to review and manage refund requests in the Event Dashboard by navigating to Finances, viewing requests in a table, and approving or declining them with detailed information.
Approving the Ticket Cancellation Request which includes a Money Refund Request
Step-by-step guide to approve or decline ticket cancellation refund requests in the Finances section of run.events, including partial refunds and tax considerations.
Approving the Ticket Cancellation Request (no money refund)
Learn how to approve a ticket cancellation request that does not involve a refund by navigating the Finances section and using the Cancellation Requests screen.
Cancelling event tickets and refunding money as an organizer
Learn how to cancel event tickets and process refunds as an organizer, including steps for paid and free tickets with or without payments.
Ticket cancellations and refunds - basic information and settings
Learn how to enable ticket cancellations and refunds on run.events by configuring ticket types and handling restrictions like badge printing or non-purchaser attempts.