Turn unassigned tickets into resolved ones fast!

Support desk - Handling unassigned tickets

Learn how to locate and assign unassigned tickets in the support desk using barcode scanning or search, then open and configure them manually or via email.

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Go to: Badges and Check-In -> Support Desk

Use a barcode scanning device or the “Search” field to find and review the related ticket details

In the following example, the ticket assignment status is “Unassigned”:

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In order to assign the ticket, click the button “OPEN TICKET” to see the ticket details:

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In the slide-out window, use the option “Configure manually” to enter the attendee data yourself, or use the option “Invite Assignee” to send the ticket to the attendee via email, so she/he can personalize the ticket.

More information: Transferring a ticket to another person | Badges and Check-In | run.events